GENERAL TERMS AND CONDITIONS OF SALE

II. CAPACITY

These general terms and conditions of sale (hereinafter: "GTC") apply to sales transactions concluded by the Hotel (hereinafter: "the Company") with the Client.

They supersede and replace any previous version that may have been posted online and/or accepted by the Client.

These GTC apply to all uses of the website, including internet and telephone sales of all services offered on the Site.

It is therefore imperative for the Client to carefully read the GTC, which are referenced by a hyperlink on each page of the site. It is particularly recommended to download and/or print them in order to keep a copy on the day of placing the order, as they are subject to modification; however, such modifications will not apply to orders of Services made prior.

The GTC may be supplemented by special sales conditions appearing in the service description and by the sales conditions of service providers, accessible either on their website or on location.

II. CAPACITY

The Client recognizes having the capacity to enter into contracts, meaning they are of legal age and not under guardianship or curatorship.

The Client also declares that they are using the Site in accordance with these GTC, in their name and on behalf of all beneficiaries of services ordered through the Site, for whom they acknowledge being the representative (hereinafter: the "Beneficiaries"), and to whom these GTC will be binding.

The Client is financially responsible for the use of the Site made both in their name and on behalf of the Beneficiaries, unless demonstrating fraudulent use not resulting from any fault or negligence on their part.

The Client guarantees the truthfulness and accuracy of the information provided by them on their behalf and on behalf and for the account of all Beneficiaries using their data on the Site.

The Company reserves the right at any time to refuse to contract with a Client who makes fraudulent use of the Site or who contravenes these GTC.

III. RIGHT OF WITHDRAWAL

In application of the provisions of Article L 221-28 of the Consumer Code, the services offered on the Site by the Company are not subject to the application of the right of withdrawal provided in Articles L 221-18 and following of the Consumer Code in terms of distance selling.

Consequently, the services ordered on the Site are exclusively subject to the cancellation and modification conditions stipulated in these GTC, and the Client will not be able to invoke the right of withdrawal.

IV. PRICE

Prices are indicated in Euros. VAT is included in the offered rates. Any change in the applicable rate, or any modification or establishment of new legal taxes by the competent authorities, will be automatically reflected in the prices indicated at the billing date.

The rates are per room for the indicated number of persons and according to the selected period.

The prices indicated include only the services strictly mentioned in the reservation. Additional services provided by the hotelier during the stay and, if applicable, the tourist tax will be added to the price mentioned in the reservation.

The prices mentioned on the Site are subject to change at any time by the Hotel without prior notice. Only the price indicated in the reservation confirmation by the Company is contractual.

V. ONLINE ORDERS

The Client must necessarily, when placing their order:

1. complete the identification form on which they will indicate all requested contact details,

2. fill out the online order form providing all references of the selected products or services,

3. validate their order after verifying it,

4. make the payment under the prescribed conditions and confirm their order and payment in the case of opting for a Non-Refundable rate, or provide the Company with their banking details in the case of opting for a flexible rate.

Any reservation of more than 5 rooms may result in special conditions and additional charges.

The order confirmation implies acceptance of these terms of sale, acknowledgment of perfect knowledge thereof, and waiver of their own purchase conditions or other conditions.

All data provided and the recorded confirmation will serve as proof of the transaction. The confirmation will serve as a signature and acceptance of the operations carried out.

The Company sends the Client, by any means (email, simple mail, fax, etc.), the confirmation of the recorded order.

The reservation is firm and final only after receipt of the confirmation sent to the Client by the Company.

The rates, terms, and conditions of reservations are intended for the sale of hotel rooms in accordance with their primary use: accommodation.

The hotel reserves the right to modify or cancel the reservation(s), as well as the rates and conditions, if the rooms are used for other purposes such as parties, dinners, meetings, photo or video shoots, film or interview recordings, writing or filmed interviews, social media shoots, showrooms, etc., without prior written authorization from management. The number of clients in the rooms cannot exceed the number of people reserved and cannot exceed the maximum capacity of the rooms as declared to the Paris Police Prefecture (declaration available from hotel management).

VI. ONLINE PAYMENT TERMS

Depending on the type of reservation made, the price is due in full at the time of order (advance purchase prepay plan) or at the end of the Client's stay at the Hotel (flexible plan).

In all cases and in order to guarantee their reservation, it is required for the Client to provide their credit card number, with transmission done securely.

In case of payment at the time of order, the credit card information transmitted by the Client via a secure system to the Company allows the latter to charge the card for the total amount of the stay, always securely. The Client's bank account is debited on the day of the order, with the invoice transmitted by the Company to the Client on the day of departure from the Hotel.

Please note that the credit card used to make the reservation must be presented at arrival by its holder. If not, a new credit card will be requested for payment at arrival.

In the event of coverage of the stay by a third party, the hotel will require documents for transaction security.

Also note that the hotel reserves the right to perform a pre-authorization on your credit card at any time prior to your arrival.

VII. MODIFICATION AND/OR CANCELLATION OF A RESERVATION

Cancellations and/or modifications of reservations may be authorized according to the rate plan chosen by the Client.

In case of opting for a "flexible rate", any request to modify and/or cancel a reservation must be made as soon as possible and at the latest 48 hours before the start of the stay. The modification and/or cancellation of a reservation is firm and final only after receiving an email confirmation from the Company. The date of receipt of the modification and/or cancellation request (by email, mail, phone) is the date taken into account for the cancellation.

In case of opting for a "Non-Refundable Rate (NR)", no modification or cancellation will be accepted, and the total amount of the stay will be retained by the Hotel without the Client being able to claim any refund.

In case of a no-show by the Client at the Hotel and absence of cancellation:

1. The total booking amount will be retained by the Hotel in case of a "Non-Refundable Rate (NR)" reservation;

2. The first night will be charged by the Hotel in case of a "flexible rate" reservation.

Moreover, for a stay of at least 2 nights, in case of the Client's no-show on the first day of the stay, the Hotel is not obliged to keep the room for the remaining duration of the stay.

The Client is required to plan an arrival at the Hotel before 6:00 PM and to inform the hotelier of a late arrival, or risk being considered a no-show on the first day of the stay.

VIII. RELOCATION

In case of non-availability of the Hotel or in case of force majeure, the latter reserves the right to accommodate the Client entirely or partially in a hotel of equivalent or superior category, offering similar services. The transfer will then be at the hotelier's expense, who cannot be held liable for additional indemnity payments.

IX. ADDITIONAL SERVICES – PACKAGES

Orders for additional services and/or packages may only be placed at the same time as booking a stay at the establishment on a given and predetermined date.

They can only be used by the Client during their stay at the Hotel. They can be modified and/or canceled only under the conditions of Article VII herein.

Less than 48 hours before the arrival date, any order for additional services will only be final upon receipt of confirmation from the Hotel.

X. FORCE MAJEURE

Force majeure is understood to mean any event external to the parties, presenting both unpredictable and insurmountable character, preventing either the client or the hotelier from fulfilling some or all of the contractual obligations.

This is notably the case in the event of a strike, insurrection, riot, prohibitions enacted by governmental or public authorities.

It is expressly agreed that force majeure suspends, for the parties, the execution of their mutual obligations, and each party bears the costs incurred as a result.

Clients will notably bear the additional costs that may be incurred to enable the continuation of the trip following the occurrence of a force majeure event.

XI. CLAIMS

Any claim must be addressed to the following address: HÔTEL RAYZ – 77 Avenue Bosquet, 75007 Paris, within 15 days following the end of the stay subject to said claim. After this period, no claim can be considered.

XII. CONSUMER MEDIATOR

In the event of a dispute between the professional and the consumer, they will attempt to reach an amicable solution.

Failing an amicable agreement, the consumer has the option of referring the matter free of charge to the consumer mediator to whom the professional reports, namely the Tourism and Travel Mediator (MTV), within one year of the written complaint submitted to the professional.

The referral to the consumer mediator must be made:

- either by completing the form provided for this purpose on the MTV website:
www.mtv.travel ;

- or by mail addressed to Mediation Tourisme et Voyage, BP 80 303 75 823, Paris Cédex 17.

The consumer may also choose an online dispute resolution body on the European platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR

XIII. COMPUTING AND FREEDOMS

Pursuant to Law 78-17, known as the data protection law, clients are informed that their reservation is the subject of a computerized nominative processing. Clients have the right to access and rectify the entered data, which can be exercised with the head office: HÔTEL RAYZ – 77 Avenue Bosquet, 75007 Paris,. It is specified that this information is not communicated to third parties.

The Company offers internet access via wifi. The Client undertakes that the computer resources made available to them will not be used for reproduction, representation, making available, or public communication of works or objects protected by copyright, by a neighboring right such as texts, photographic images, audiovisual musical works, software, and video games, without the authorization of the rights holders provided in books I and II of the intellectual property code when such authorization is required.

The Hotel has a video surveillance system within the common areas of the building.

XIV. RESPONSIBILITIES

The Company declines all responsibility in case of theft, loss, damage to client belongings during their stay.

The Client will be held responsible for any damage, any deterioration, any act of vandalism that may occur as a result of occupying the premises and/or due to the presence of participants and/or staff under their responsibility, to both movable, decorative, and immovable property belonging to or not belonging to the hotel. Therefore, the Company has the ability to demand that the Client leave the establishment without any compensation and without any refund for the ongoing stay, and to reimburse the damages caused by these acts.

As a guarantee, the hotel will request at check-in a deposit ranging from €100 to €300, in the form of a pre-authorization on a credit card or in cash.

The Company, during the online sales process, is only obligated to use its best efforts. Its responsibility cannot be engaged for damage resulting from internet use such as data loss, intrusion, virus, disruption of service, or other involuntary issues.

XV. APPLICABLE LAW

These General Terms and Conditions of Sale are governed by French law. This applies to substantive and procedural rules. Disputes will fall under the exclusive jurisdiction of the French courts.